Privacy Policy of liowen.com

This Application collects some Personal Data from its Users.  

Users may be subject to different levels of protection. Some Users therefore enjoy superior protection. More information about the security policies can be found in the applicability section. 

This document can be printed using the print command in any browser settings. 

Summary of the policy  

Personal Data processed for the following purposes and using the following services:  

• Content commenting  
• Facebook Comments Personal Data: Usage data; Tracking Tools  

• Contact the user  

• Contact form Personal Data: surname; e-mail; first name; telephone number  

• Contact management and sending messages  

• Klaviyo Personal Data: surname; e-mail; first name; telephone number  

• Payment management  

• Stripes Personal Data: surname; e-mail; payment information; first name  

• Tag management  

• Google Tag Manager Personal Data: Usage data  

• Productivity management  

• Gmail Personal Data: surname; e-mail; first name  

• Management of data collection and online surveys  

• Typeform Personal Data: surname; e-mail; first name  

• Interaction with data collection platforms and other third parties  

• Hotjar Recruit User Testers Personal Data: Usage data; Tracking Tools; various types of data  

• Advertising  

• Google Ad Manager Personal Data: Usage data; Tracking Tools  

• Collection of privacy preferences  

• iubenda Cookie Solution Personal Data: Tracking Tools  

• Consent Solution by iubenda Personal Data: Data communicated while using the service; Tracking Tools  

• Registration and authentication provided directly by this Application  

• Direct registration Personal Data: surname; e-mail; first name  

• Remarketing and behavioral targeting  

• Klaviyo segmentation and social advertising Personal Data: purchase history; Usage data; e-mail; device information; Tracking Tools  

• Platform services and hosting  

• Shopify Personal Data: surname; e-mail; first name; telephone number  

• Statistics  

• Google Analytics and Meta Events Manager Personal Data: Usage Data; Tracking Tools  

• TikTok conversion tracking Personal Data: Tracking Tools

Learn how to opt out of interest-based advertising  

In addition to any opt-out function provided by any of the services listed in this document, Users can read more about how to disable interest-based advertising in the appropriate section of the Cookie Policy. 

contact info 

Full policy  

Data Controller  

Liowen - Via Lago Maggiore , 48122 Ravenna Ravenna, Italy

Owner's email address: infoliowen@gmail.com

Types of Data collected  

Among the Personal Data collected by this Application, independently or through third parties, there are: Tracking Tools; Usage data; first name; surname; telephone number; e-mail; payment information; various types of Data; Data communicated while using the service; device information; purchase history.  

Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected. 

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application. 

Unless otherwise specified, all Data requested by this Application are mandatory. If the User refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation. 

Users who have doubts about which Data are mandatory are encouraged to contact the Owner. 

Any use of Cookies - or other tracking tools - by this Application or by the owners of third-party services used by this Application, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to further purposes described in this document and in the Cookie Policy, if available. 

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application and guarantees that he has the right to communicate or disseminate them, freeing the Owner from any liability towards third parties. 

Method and place of processing of the collected Data  

Liowen - Via Lago Maggiore , 48122 Ravenna Ravenna, Italy

Owner's email address: infoliowen@gmail.com

 

Methods of treatment  

The Data Controller adopts the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. 

The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller. 

Legal basis of the treatment  

The Data Controller processes Personal Data relating to the User in the event that one of the following conditions exists: 

• the User has given consent for one or more specific purposes; Note: in some jurisdictions, the Data Controller may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, as long as the User does not object ("opt-out") to such treatment. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;  
• the processing is necessary for the execution of a contract with the User and/or for the execution of pre-contractual measures;  
• the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;  

• the treatment is necessary for the execution of a task of public interest or for the exercise of public powers with which the Data Controller is invested;  
• the processing is necessary for the pursuit of the legitimate interest of the Data Controller or of third parties.  

However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract. 

Place

The Data is processed at the Data Controller's operating offices and in any other place where the parties involved in the processing are located. For more information, contact the Owner. 

The User's Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data. 

In case of superior protection, the User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or constituted by two or more countries, such as example the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data. 

If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Controller by contacting him at the contact details indicated at the beginning.  

Storage period  

The Data are processed and stored for the time required by the purposes for which they were collected. 

Therefore: 

• Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.  
• Personal Data collected for purposes attributable to the legitimate interest of the Data Controller will be retained until such interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.  

When the treatment is based on the User's consent, the Owner can keep the Personal Data for longer until said consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority. 

At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiry of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.  

Purpose of the processing of the collected data  

The User's Data is collected to allow the Owner to provide the Service, fulfill legal obligations, respond to requests or executive actions, protect its rights and interests (or those of Users or third parties), identify any malicious activity or fraudulent, as well as for the following purposes: Content commenting, Contacting the User, Managing contacts and sending messages, Tag management, Productivity management, Management of data collection and online surveys, Payment management, Interaction with platforms data collection and other third parties, Advertising, Collection of privacy preferences, Registration and authentication provided directly by this Application, Remarketing and behavioral targeting, Platform services and hosting and Statistics. 

To obtain detailed information on the purposes of the processing and on the Personal Data processed for each purpose, the User can refer to the "Details on the processing of Personal Data" section.

Details on the processing of Personal Data  

Personal Data is collected for the following purposes and using the following services:  

• Content commenting The comment services allow Users to formulate and publish their own comments regarding the content of this Application.
  Depending on the settings decided by the Owner, Users can also leave comments anonymously. If there is an email among the Personal Data released by the User, this could be used to send notifications of comments regarding the same content. Users are responsible for the content of their comments.
  In the event that a comment service provided by third parties is installed, it is possible that, even if the Users do not use the comment service, the same collects traffic data relating to the pages in which the comment service is installed .
• Facebook Comments (Meta Platforms Ireland Limited)
  Facebook Comments is a service managed by Meta Platforms Ireland Limited which allows the User to leave comments and share them within the Facebook platform.
• Personal Data processed: Usage data; Tracking Tools.
  Place of processing: Ireland – Privacy Policy .  
• Contact the user
  Contact form (this Application)
  By filling in the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the header of the form.
  Personal Data processed: surname; e-mail; first name; telephone number.  
• Contact management and sending messages
  This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User.
  These services could also allow the collection of data relating to the date and time of viewing of messages by the User, as well as the User's interaction with them, such as information on clicks on the links inserted in the messages.
• Klaviyo (Klaviyo Inc.)
  Klaviyo is an address management and email message sending service provided by Klaviyo Inc. To use the service provided by Klaviyo, the Owner generally shares information regarding Users (who make purchases), such as, for example, delivery data and the history of acquisitions. For further information regarding the extent of this sharing, check the indications below under the heading "Personal Data processed".
  Personal Data processed: surname; e-mail; first name; telephone number.
  Place of processing: United States – Privacy Policy – ​​Opt out .  

• Payment management
  Unless otherwise specified, this Application processes all payments by credit card, bank transfer or other means through external payment service providers. In general, and unless otherwise stated, Users are requested to provide payment details and personal information directly to such payment service providers. This Application is not involved in the collection and processing of such information: instead, it will only receive a notification from the relevant payment service provider about the successful payment.
• Stripe (Stripe Technology Europe Ltd)
  Stripe is a payment service provided by Stripe Technology Europe Ltd.
  Personal Data processed: surname; e-mail; payment information; first name. Place of processing: Ireland – Privacy Policy .  
• Tag management
  This type of service is functional for the centralized management of the tags or scripts used on this Application.
  The use of these services involves the flow of User Data through them and, where appropriate, their retention.
• Google Tag Manager (Google Ireland Limited)
  Google Tag Manager is a tag management service provided by Google Ireland Limited.
  Personal Data processed: Usage data.
  Place of processing: Ireland – Privacy Policy .  
• Productivity Management [
  This type of service helps the Owner to manage tasks, work projects and in general activities related to productivity. When using this type of service, User Data will be processed and may be stored, depending on the purpose of the activity in question.
  These services can be integrated with a wide range of third-party services mentioned in this privacy policy to allow the Owner to import or export the Data necessary for the corresponding activity.
• Gmail (Google LLC)
  Gmail is a service that manages email communications provided by Google LLC. Such email communications are not analyzed by Google for advertising purposes. Furthermore, Google does not collect or use the data within this service for advertising purposes in any other way. Personal Data processed: surname; e-mail; first name.
  Place of processing: United States - Privacy Policy .  
• Management of data collection and online surveys
  This type of service allows this Application to manage the creation, implementation, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse the data of the responding Users.
  The Personal Data collected depends on the information requested and provided by Users in the corresponding online form.
  These services can be integrated with a wide range of third-party services to allow the Owner to perform subsequent actions with the Data processed - for example, contact management, sending messages, statistics, advertising and payment processing.
• Typeform (TYPEFORM SL)
  Typeform is a form builder and data collection platform provided by TYPEFORM SL
  Personal Data processed: surname; e-mail; first name.
  Place of processing: Spain – Privacy Policy .  
• Interaction with data collection platforms and other third parties
  This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Application for the purpose of saving and reusing data.
  In the event that one of these services is installed, it is possible that, even if the Users do not use the service, it collects Usage Data relating to the pages in which it is installed.
• Hotjar Recruit User Testers (Hotjar Ltd.)
  The Hotjar Recruit User Testers widget is a service that allows you to interact with the Hotjar data collection platform operated by Hotjar Ltd.
  Hotjar respects the generic “Do Not Track” headers. This means that the browser can tell the script not to collect any User data. This is a setting that is available in all major browsers. More information about opting out of Hotjar can be found here.
  Personal Data processed: Usage data; Tracking Tools; various types of data.
  Place of processing: Malta – Privacy Policy – ​​Opt Out .  

• Advertising
  This type of service allows the User's Data to be used for commercial communication purposes. These communications are shown on this Application in the form of banners and other forms of advertising, also in relation to the interests of the User.
  This does not mean that all Personal Data is used for this purpose. Data and conditions of use are set out below.
  Some of the services listed below may use Tracking Tools to identify Users or they may use the behavioral retargeting technique, i.e. displaying personalized advertisements based on the User's interests and behaviour, including those detected outside this Application. For more information on this, we suggest you check the privacy policies of the respective services.
  Generally, services of this type offer the possibility of deactivating this tracking. In addition to any opt-out functions provided by any of the services listed in this document, the User can read more about how to opt out of interest-based advertising in the appropriate section "How to opt out of interest-based advertising" in this document. document.
• Google Ad Manager (Google Ireland Limited)
  Google Ad Manager is an advertising service provided by Google Ireland Limited with which the Owner can conduct advertising campaigns jointly with external advertising networks with which the Owner, unless otherwise specified in this document, has no direct relationship.
  For an understanding of Google's use of Data, please review Google's partner policies .
  This service uses the "DoubleClick" Cookie, which traces the use of this Application and User behavior in relation to advertisements, products and services offered. The User can decide at any time to disable all DoubleClick cookies by going to: Ad Settings .
  Personal Data processed: Usage data; Tracking Tools.
  Place of processing: Ireland – Privacy Policy .  
• Collection of privacy preferences
  This type of service allows this Application to collect and save Users' preferences regarding the collection, use and processing of their personal information, as required by applicable privacy legislation.
• iubenda Cookie Solution (iubenda srl)
  The iubenda Cookie Solution allows the Owner to collect and save Users' preferences regarding the processing of personal data and in particular the use of Cookies and other Tracking Tools on this Application.
  Personal Data processed: Tracking Tools.
  Place of processing: Italy – Privacy Policy .
• Consent Solution by iubenda (iubenda srl)
  The iubenda Consent Solution makes it possible to save and retrieve records of Users' consent to the processing of Personal Data, as well as information and preferences expressed in relation to the consent given.
  To this end, it makes use of a Tracker that temporarily stores pending information on the User's device until it is processed by the API. The Tracker (a browser function called localStorage) is then deleted.
  Personal Data processed: Data communicated while using the service; Tracking Tools.
  Place of processing: Italy – Privacy Policy .  
• Registration and authentication provided directly by this Application
  By registering or authenticating, the User allows this Application to identify him and give him access to dedicated services. Personal Data is collected and stored solely for registration or identification purposes. The Data collected are only those necessary to provide the service requested by the User.
• Direct Registration (this Application)
  The User registers by filling out the registration form and providing his/her Personal Data directly to this Application.
  Personal Data processed: surname; e-mail; first name.  
• Remarketing and behavioral targeting
  This type of service allows this Application and its partners to communicate, optimize and serve advertisements based on the past use of this Application by the User.
  This activity is facilitated by the tracking of Usage Data and by the use of Tracking Tools to collect information which is then transferred to the partners who manage the remarketing and behavioral targeting activities.
  Some services offer a remarketing option based on email address lists.
  Generally, services of this type offer the possibility of deactivating this tracking. In addition to any opt-out functions provided by any of the services listed in this document, the User can read more about how to opt out of interest-based advertising in the appropriate section "How to opt out of interest-based advertising" in this document. document.
• Klaviyo segmentation and social advertising (Klaviyo Inc.)
  Klaviyo segmentation and social advertising is a remarketing and behavioral targeting service provided by Klaviyo Inc. Klaviyo segmentation and social advertising uses tracking technology to monitor User behavior. This Data is then used to personalize the User experience and to provide targeted advertising. Klaviyo segmentation and social advertising may also connect the collected Data with other networks, including advertising networks, and enable these third parties to track and target the User. The Owner, unless otherwise provided in this document, has no direct relationship with third parties that Klaviyo segmentation and social advertising may include. To take advantage of the service provided by Klaviyo, the Owner generally shares information regarding Users (who make purchases), such as, for example, contact details and purchase history. For further information regarding the extent of this sharing, check the indications below under the heading "Personal Data processed".
  Personal Data processed: purchase history; Usage data; e-mail; device information; Tracking Tools.
  Place of processing: United States – Privacy Policy – ​​Opt out .  
• Platform services and hosting
  These services are intended to host and operate key components of this Application, making it possible to deliver this Application from a single platform. These platforms provide the Owner with a wide range of tools such as, for example, analytical tools, for managing user registration, for managing comments and the database, for electronic commerce, for processing payments, etc. The use of these tools involves the collection and processing of Personal Data.
  Some of these services work through servers geographically located in different places, making it difficult to determine the exact place where Personal Data is stored.
• Shopify (Shopify International Limited)
  Shopify is a platform provided by Shopify Inc. which allows the Owner to develop, operate and host a website dedicated to electronic commerce.
  Personal Data processed: surname; e-mail; first name; telephone number.
  Place of processing: Ireland – Privacy Policy .  

• Statistics
  The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behaviour.
• Google Analytics (Google Ireland Limited)
  Google Analytics is a web analytics service provided by Google Ireland Limited ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
  Google may use the Personal Data to contextualize and personalize the ads of its advertising network.
  Personal Data processed: Usage data; Tracking Tools.
  Place of processing: Ireland – Privacy Policy – ​​Opt Out .
• TikTok (TikTok Technology Limited) Conversion Tracking
  TikTok conversion tracking is a statistics service provided by TikTok Technology Limited that connects data from the TikTok advertising network with actions performed within this Application. The TikTok pixel tracks conversions that can be attributed to TikTok ads and allows you to target groups of Users based on their previous use of this Application.
  Personal Data processed: Tracking Tools.
  Place of processing: Ireland – Privacy Policy .
• Meta Events Manager (Meta Platforms Ireland Limited)
  Meta Events Manager is a statistics service provided by Meta Platforms Ireland Limited. By integrating the Meta pixel, Meta Events Manager can give the Owner information on traffic and interactions on this Application.
  Personal Data processed: Usage data; Tracking Tools.
  Place of processing: Ireland – Privacy Policy .  

Learn how to opt out of interest-based advertising  

In addition to any opt -out function provided by any of the services listed in this document, Users can read more about how to disable interest-based advertising in the appropriate section of the Cookie Policy.  

User rights  

Users can exercise certain rights with reference to the Data processed by the Owner. 

In case of superior protection, the User can exercise all the rights listed below. In any other case, the User can contact the owner to find out which rights are applicable in his case and how to exercise them. 

In particular, the User has the right to: 

• withdraw consent at any time. The User can revoke the previously expressed consent to the processing of his Personal Data.  
• oppose the processing of their Data. The User can object to the processing of their Data when it occurs on a legal basis other than consent. Further details on the right to object are set out in the section below.  
• access their Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.  

• check and ask for rectification. The User can verify the correctness of his Data and request its updating or correction.  
• obtain the limitation of the treatment. When certain conditions are met, the User can request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose than their conservation.  
• obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.  
• receive their data or have them transferred to another owner. The User has the right to receive his Data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain the transfer without obstacles to another holder. This provision is applicable when the Data is processed with automated tools and the processing is based on the User's consent, on a contract of which the User is a party or on contractual measures connected to it.  
• propose a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.  

Details on the right to object  

When Personal Data is processed in the public interest, in the exercise of public powers vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation. 

Users are reminded that, should their Data be processed for direct marketing purposes, they may object to the processing without providing any reason. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document. 

How to exercise your rights  

To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within a month.  

Applicability of the higher level of protection  

While most of the provisions of this document apply to all Users, some are expressly subject to the applicability of a higher level of protection to the processing of Personal Data. 

This superior level of protection is always guaranteed when the treatment: 

• is performed by a Data Controller based in the EU; that is to say  
• it concerns Personal Data of Users located in the EU and is functional to the offer of goods or services for consideration or free of charge to such Users; that is to say  

• concerns Personal Data of Users located in the EU and allows the Owner to monitor the behavior of such Users to the extent that such behavior takes place within the Union.  

Cookie Policy  

This Application uses Trackers. To find out more, the User can consult the Cookie Policy . 

Learn more about treatment 

Defense in court 

The User's Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Application or related Services by the User. 

The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities. 

Specific information 

At the request of the User, in addition to the information contained in this privacy policy, this Application could provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data. 

System and maintenance logs 

For needs related to operation and maintenance, this Application and any third party services used by it may collect system logs, i.e. files that record the interactions and which may also contain Personal Data, such as the User's IP address. 

Information not contained in this policy 

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details. 

Response to “Do Not Track” requests 

This Application does not support “Do Not Track” requests. 

To find out if any third-party services used support them, the User is invited to consult the respective privacy policies. 

Changes to this privacy policy 

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application as well as, if technically and legally feasible, by sending a notification to Users via one of the contact you have. Therefore, please consult this page frequently, referring to the date of the last modification indicated at the bottom. 

 If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary. 

Definitions and legal references  

Personal Data (or Data) 

Personal data is any information which, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable. 

Usage Data 

This is information collected automatically through this Application (also from third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User who connects with this Application, addresses in URI notation ( Uniform Resource Identifier), the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details relating to the itinerary followed within the Application, with particular reference the sequence of pages consulted, the parameters relating to the operating system and the User's IT environment. 

User 

The individual who uses this Application who, unless otherwise specified, coincides with the interested party. 

Interested 

The natural person to whom the Personal Data refer. 

Data Processor (or Manager) 

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, according to what is set out in this privacy policy. 

Data Controller (or Owner) 

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of processing personal data and the tools adopted, including the security measures relating to the functioning and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application. 

This Application 

The hardware or software tool through which the Personal Data of Users are collected and processed. 

Service 

The Service provided by this Application as described in the relative terms (if available) and on this site/application. 

European Union (or EU) 

Unless otherwise specified, any reference to the European Union contained in this document is intended to extend to all current member states of the European Union and the European Economic Area. 

Cookies 

Cookies are Tracking Tools that consist of small portions of data stored in the User's browser. 

Tracking Tool 

Tracker means any technology - e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - which allows tracking Users, for example by collecting or saving information on the User's device. 

 

Legal references 

This privacy statement has been prepared on the basis of multiple legislative systems, including articles 13 and 14 of Regulation (EU) 2016/679. 

Unless otherwise specified, this privacy statement applies exclusively to this Application.